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Pacific Lifestyle Homes receives National Housing Quality award

Categories: News | Posted: October 5, 2017

National Gold Award - 2018A culture of continuous improvement probably should not tolerate finger-pointing. Yet establishing that kind of corporate milieu is more easily said than done, particularly in home building, where a project has a thousand parts assembled by hired hands from dozens of outside companies. Miscommunication and mistakes are inevitable.

When there’s a variance on a Pacific Lifestyle Homes job that exceeds $500, a member of the management team sends an email to the entire company to start the discussion about what happened, how much it cost the company, and what can be done to prevent a repeat. The error could be the result of a miscalculation in estimating initial costs or an oversight in the field caused by an inadequately defined scope of work.

The exercise is called Lessons Learned. It’s the builder’s way of highlighting mistakes for all employees, not for the purpose of reprimanding, but so that everyone can learn and avoid the mistake in the future through improved planning, purchasing, contracts—whatever it takes. The criticism is constructive, and the practice is having the desired effect. Employees have been overheard talking about not becoming the inspiration of a Lessons Learned topic. NHQ judges wrote in their site visit report that the builder’s core values of candor and humility are both impressive and unique.

“If we didn’t have individuals who truly operate with the core values of accountability and humility, we wouldn’t be able to get this type of constructive information out to the entire team,” Wann says. “As an organization, we’re saying that it’s OK to make a mistake, but let’s learn from it and improve.”

COURSE CORRECTION

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Pacific Lifestyle Homes is named in 100 Best Companies to Work For in 2017 by Seattle Business

Categories: News | Posted: August 23, 2017

SEATTLE (June 22, 2017) – Seattle Business magazine celebrated its 100 Best Companies to Work For at an awards dinner on June 22, 2017, at the Washington State Convention Center. The honorees, from companies large and small across the state of Washington, were chosen based on thousands of confidential surveys completed by employees.

Seattle Business hosted more than 1,300 attendees at the gala. KIRO news anchor and “Voice of the Seahawks” Steve Raible was master of ceremonies.

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